Cancel Subscription
Cancelling ends your instance. There is no read-only grace period — when your subscription terminates, your instance is deprovisioned and a snapshot is taken. Export your data before you cancel if you want to keep it.
How to cancel
- Go to Dashboard → Billing → Manage Subscription
- You will be redirected to the Stripe Billing Portal
- Select Cancel Subscription
- Choose whether to cancel at the end of the current period or cancel now
- Confirm the cancellation
- Cancel at period end: your instance stays fully active (read and write) until the period ends. You may reactivate any time before then. When the period ends, the instance is terminated.
- Cancel now: the subscription stops immediately and we refund the unused portion of the current period (see Refunds). Deprovisioning happens right away.
What happens at termination
When your subscription terminates (at period end, or immediately if you cancel now):
- Your live instance is deprovisioned and a point-in-time snapshot of your data is taken.
- Your API access ends immediately. There is no read-only grace period and we do not keep your live data running after termination.
The 7-day recovery window
For 7 days after termination you may request recovery from your snapshot. Recovery is a best-effort, paid service billed at our actual engineering cost (including DevOps engineer time), quoted to and authorized by you before any work begins. It is provided at our discretion and subject to further conditions — your account being in good standing, no breach of the Terms, and technical feasibility. Recovery is not guaranteed.
| When | What |
|---|---|
| At termination | Instance deprovisioned; snapshot taken; API access ends. |
| Within 7 days | Paid, at-cost recovery may be requested (quoted first, discretionary). |
| After 7 days | Snapshot permanently deleted — no recovery of any kind. |
Export first. The reliable way to keep your data is to export it before you cancel (or before your period ends). Do not rely on paid recovery — it is discretionary and not guaranteed.
Exporting your atoms before cancellation
To export all atoms from your instance:
curl https://abc123.parametric-memory.dev/api/v1/atoms \
-H "Authorization: Bearer mmpm_live_your_key_here" \
-H "Accept: application/json" \
> my-atoms-backup.jsonThis returns a paginated list of all atoms in your substrate. For large exports, use the offset and limit query parameters.
Resubscribing
You can resubscribe at any time. Resubscription provisions a brand new instance from scratch — your atoms from the previous subscription are not carried over. If you exported your atoms before cancelling, re-import them via the API after your new instance is running.
Refund policy
If you cancel now, we refund the unused portion of the current period on a pro-rata basis to your original payment method. You may also cancel within 7 days of your initial purchase for a full refund. Any one-time provisioning fee (dedicated plans) is non-refundable once your instance is provisioned. See Terms §5.4 for the full policy. If you believe you were charged in error, contact support.